When will you release a new case for my device?
Are your cases compatible with other products like the Apple bumpers, iPad Smart Cover or the ZAGG InvisibleShield?
How do you clean the case?
Are your cases intrinsically safe?
How long is my LifeProof product under warranty? What does the warranty policy cover?
I have sent in the requested information on my warranty claim. When will I receive my replacement?
How may I receive a warranty replacement if I purchased my case at a retail store?
My order wouldn't process, but I have multiple charges on my credit card. Why is this?
My order is not processing. Why isn’t my order processing?
- The billing address that is on the order does not match the billing address where the card statement is mailed to
- Unavailable funds
- The CCV number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card.
- If you used an American Express card, we're sorry but we do not accept this card type. We only accept MasterCard, Visa or Paypal.
- Incorrect credit card number or expiration date
My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
Can I modify my order after I have already submitted it online?
What is your return policy?
When can I expect to receive my order?
Will I be able to track my order?
Will I need to pay import duties or taxes on receipt of products?