Shipping Information

General

Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distribution Center in the Netherlands via Standard Shipping. No orders are processed or shipped on Saturdays or Sundays.


Shipping Internationally

All international orders are shipped via Standard Shipping. The cost of shipping is calculated automatically based on weight and location and includes any associated duties and taxes. You will be able to view shipping charges before you submit your final order. Please note we are obligated by law to declare the proper value on all shipments.


Backorders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders).